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b{margin:0 6px;display:inline}.ops-metrics{gap:8px}.ops-tile{padding:12px}.ops-queues button{padding:5px 10px}}.ops-knowledge-metrics{grid-template-columns:repeat(3,1fr)}.ops-knowledge-grid{grid-template-columns:1fr 1fr;gap:20px;margin-top:20px;display:grid}.ops-knowledge-grid .ops-card{min-width:0;overflow-x:auto}.ops-gap{border-bottom:1px solid var(--border);align-items:flex-start;gap:12px;padding:12px 0;display:flex}.ops-gap-count{color:#8a5a10;background:#fff5b8;border-radius:10px;padding:5px 9px;font-size:16px}.ops-gap strong{font-weight:600}@media (max-width:1000px){.ops-knowledge-grid{grid-template-columns:1fr}}@media (max-width:520px){.ops-knowledge-metrics{grid-template-columns:1fr}}.ops-thread [role=log]{flex-direction:column;gap:12px;display:flex}.ops-thread .support-message{flex-direction:column;align-self:flex-start;gap:4px;max-width:80%;margin:0;display:flex}.ops-thread .support-message__body{border-radius:18px;padding:10px 14px;line-height:1.55}.ops-thread .support-message--customer .support-message__body{border-color:var(--border);background:#fff}.ops-thread .support-message--staff,.ops-thread .support-message--internal{align-self:flex-end;align-items:flex-end}.ops-thread .support-message--staff .support-message__body{background:var(--primary);border-color:var(--primary);color:#fff;border-bottom-right-radius:6px}.ops-thread .support-message--internal .support-message__body{color:var(--ink);background:#fff4ce;border:1px dashed #8a5a10}.ops-thread .support-message--system{max-width:100%;color:var(--muted-fg);align-self:center;font-size:12px}.ops-thread .support-message--system .support-message__body{background:0 0;border:0}.support-message__avatar>span{width:24px;height:24px;font-size:10px}.ops-thread .support-message--staff .support-message__avatar{display:none}.support-message__icon{color:#5b4fc4;background:#eef;border-radius:999px;flex:none;justify-content:center;align-items:center;width:22px;height:22px;display:inline-flex}.support-message__privacy{color:#8a5a10;align-items:center;gap:4px;display:inline-flex}.ops-compose-area.is-internal .support-composer{background:#fff4ce;border:1px dashed #8a5a10}.ops-compose-area.is-internal .support-composer button[type=submit]{color:var(--ink);background:#f8f5ef}.ops-case-row>span:nth-child(2){overflow-wrap:anywhere;min-width:0}.ops-case-title{overflow-wrap:anywhere}.ops-rail{min-width:0}.ops-case-row .ops-priority{padding-inline:7px}.ops-mode button{min-height:32px}@media (prefers-reduced-motion:reduce){.ops-app *,.ops-access *{scroll-behavior:auto!important;transition:none!important;animation:none!important}}.ops-nav-badge{background:var(--primary);color:#fff;border-radius:999px;margin-left:auto;padding:1px 7px;font-size:11px;font-weight:700}.ops-row-avatar>span{width:24px;height:24px;font-size:10px}.ops-diagnostic-fields{grid-template-columns:72px minmax(0,1fr)}.ops-diagnostic-fields dd{font-size:12px;font-weight:500}.ops-diagnostic-raw{color:var(--muted-fg);margin-top:12px;font-size:12px}.ops-diagnostic-raw summary{cursor:pointer}.ops-assistant-suggestion{color:#5b4fc4;background:#eef;border-radius:12px;margin-top:8px;padding:10px}@property --tw-space-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-divide-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-gradient-position{syntax:"*";inherits:false}@property --tw-gradient-from{syntax:"<color>";inherits:false;initial-value:#0000}@property --tw-gradient-via{syntax:"<color>";inherits:false;initial-value:#0000}@property --tw-gradient-to{syntax:"<color>";inherits:false;initial-value:#0000}@property --tw-gradient-stops{syntax:"*";inherits:false}@property --tw-gradient-via-stops{syntax:"*";inherits:false}@property --tw-gradient-from-position{syntax:"<length-percentage>";inherits:false;initial-value:0%}@property --tw-gradient-via-position{syntax:"<length-percentage>";inherits:false;initial-value:50%}@property --tw-gradient-to-position{syntax:"<length-percentage>";inherits:false;initial-value:100%}@property --tw-leading{syntax:"*";inherits:false}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-tracking{syntax:"*";inherits:false}@property --tw-ordinal{syntax:"*";inherits:false}@property --tw-slashed-zero{syntax:"*";inherits:false}@property --tw-numeric-figure{syntax:"*";inherits:false}@property --tw-numeric-spacing{syntax:"*";inherits:false}@property --tw-numeric-fraction{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@keyframes pulse{50%{opacity:.5}}